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Support

We're here to help. Reach us by email or check the FAQ below.

📧 General Support

For questions about the app, your account, or how features work.

support@privai.digital

🔒 Privacy & Data Requests

To request data export, deletion, or any privacy-related query.

privacy@privai.digital  |  Delete my account

🛡️ Security

To report a security vulnerability or concern.

security@privai.digital

Frequently Asked Questions

Does CAPrivAI store the documents I submit?

No. Documents and text are processed in memory and are never stored, logged, or retained after the response is returned to you.

Can I use CAPrivAI offline?

The detection engine runs on our server, so an internet connection is required. Once loaded, the app shell is available offline via the service worker.

Is my content sent to ChatGPT, Google, or other AI companies?

Not unless you explicitly opt in. Detection runs on our own servers by default with no third-party AI call. See our AI Transparency Notice for the full detail.

How do I delete my account?

Go to Settings → Data Management → Delete Account, or visit our account deletion page.

What data formats are supported?

Plain text, PDF, and common document formats can be pasted or uploaded for analysis.

How does Apple / Google Sign In work?

We use OAuth to verify your identity. We receive only the name and email you choose to share — no passwords are ever stored for SSO accounts.

I forgot my password — how do I reset it?

Use the "Forgot password" flow on the login page, or contact support@privai.digital for assistance.